Private Classes Booking

DOWNLOAD THE MINDBODY APP

Download the MindBody app, and register for an account. Search for Polecats Manila, and add us to your favorites!

If you have previous bookings with us via Acuity Scheduling, please use the same email address, first name, and last name. You will be asked to confirm your email address. Upon successfully logging in, you should be able to see your current packages and book privates. 

PURCHASING YOUR ORDER

To book a private class on the MindBody app, you must first purchase your order - one class, 10-class package, or any add-ons like additional people or time, etc. must be paid for first before being available for scheduling on the app.

Please give us a few hours from 8am - 8pm daily to allot that credit to your account. Once we’ve credited the package to your Mindbody account, you will receive an email called SALES RECEIPT. After you’ve received your SALES RECEIPT, you can now book your classes!

BOOKING A CLASS - APPARATUS BASED OR STUDIO BASED?

If you already have a package or, you can book your next private classes and studio rentals through the MindBody app. Go to the Polecats Manila Profile, and we will have two tabs: CLASSES (this will be for group classes, not yet bookable on MindBody) and APPOINTMENTS, you may book your private classes under APPOINTMENTS.

We have two ways of booking your private classes. You may choose either an APPARATUS BASED private class or a STUDIO BASED private class.

For an APPARATUS BASED private class, you can choose Pole, Aerial Hoop, Aerial Silks, Aerial Hammock, or Dance Fitness, and the system will assign your class to any available studio upon booking.

If your class needs to be in a specific studio, you can book a STUDIO BASED private class. Choose a private class with your preferred studio option, and indicate your preferred apparatus in the notes.

For example, if you would like to book a Pole Private class with Kyla in Studio 2, you can

  1. Choose the Appointments - Studio 2 60 Min option.

  2. Choose Kyla Ortigas as instructor and choose from the available schedule.

  3. In the NOTES section, please type 'pole please.'  

You may also ask for help from your instructors.

CANCELLING A CLASS

You may cancel your private class in the MindBody app. The cancellation period of twelve (12) hours applies. Cancellation within twelve (12) hours of the class is considered a late cancel on the app, and your class credit will not be returned.

LEAD TIME

You will be able to book classes up to twelve (12) hours before the class.

RESCHEDULING A CLASS

To reschedule a private class, you will need to cancel it first, and then book again. 

CHECKING YOUR CREDIT

You can check your available Private Class passes to use under the PASSES tab on your profile.

If you have 9 available classes in your package, you will be able to book 9 times on the app. You will not be able to book a 10th session.

The classes will only deduct from this view AFTER you take the class (not after booking it, as in Acuity Scheduling).

For example, if your package appears as 9/10 - 10 Private Class Package, that means you have taken 1 of the classes in that package. You may have 9 others booked already. The classes will deduct from this view once you have taken them.

CHECKING YOUR SCHEDULE

You can check your future bookings under the SCHEDULE tab on your profile. You can also cancel classes through this tab.

EMAIL AND TEXT REMINDERS

MindBody does not send text reminders. You will receive EMAIL REMINDERS around 24 hours before your next visit, with a summary of the next day’s classes.

You can continue to check your email or your SCHEDULE tab to keep tabs on your next classes booked!

Any questions? Feel free to email us at info@polecatsmanila.com for any inquiries on your packages and bookings!